Buyer protection
In plain English. The policy itself is at Buyer Protection Policy, and where the two differ, that one governs.
Two sentences
All sales are final. The collection has to be what the listing said it was.
Everything else is detail. You cannot send a collection back because you changed your mind. You can send one back that was not what you were shown.
Your money before delivery
Your payment goes into the seller’s own account with our payment processor and is locked there — they cannot take it out while they ship and while you check. We release it when your window closes.
If the seller does not post it within 3 days, the order cancels itself and you are refunded in full. You do not have to chase it or ask.
Covered
- It does not match the manifest. Missing cards, different cards, fewer than listed.
- Condition is worse than stated. Damage the listing did not mention.
- Something is not genuine. Fakes, reprints, or a slab that is not what it claims.
- It was lost in transit. It shipped, 10 days have passed, and tracking has never shown it delivered.
Marked delivered, but not there? A delivery scan presumes it arrived, so a parcel taken from your porch afterwards is between you and the carrier and is not something we can refund. But if the carrier tells you it went to a different address, that is covered: raise it from the order as a misdelivery and we will ask the carrier where it was left.
Any of the others: the lot goes back on a tracked, insured return label on your order page, which costs you nothing, and you get the price, the delivery, the marketplace service fee and the tax refunded in full. Once the carrier scans it, the refund stands even if it goes astray. A parcel lost in transit on its way to you has nothing to send back, so that refund simply follows. If your label has not appeared within a day, post it yourself and tell us what it cost — we pay that back, up to $150, and it is not taken out of your refund.
Sealed products are covered differently
A sealed booster box, bundle or Elite Trainer Box is guaranteed to be the product the manifest names, with its seal as the seller photographed it. It is not guaranteed on what is inside — nobody can promise a pull, and a marketplace that said otherwise would be underwriting every disappointing box in the hobby.
Check the seal against those photographs when it arrives. Opening it ends the guarantee on that item, because after that an unlucky pull and a box somebody searched and re-wrapped look identical. Everything above still applies to the cards in the same lot.
Not covered
- Changing your mind. A collection is a one-off assembled by one person. There is nothing to exchange it for.
- Thinking it is worth less than the stated market value. That figure is the seller’s arithmetic and is labeled as theirs. A disagreement about worth is not a disagreement about accuracy.
- The market moving. Cards falling in price after you bought them is the risk you took.
- Condition that was disclosed. A card listed as heavily played arriving heavily played is the listing being right.
- Disagreeing with a grade. That is a matter for the grader who assigned it.
- Anything arranged off the platform. Pay a seller directly and none of this applies. It is also the fastest way to be defrauded on any marketplace.
The window is the protection
3 business days from delivery, or 5 on a larger lot — one of 500 items or more, or holding 50 or more graded cards and sealed products together. The listing says which before you buy. It starts on its own when the carrier marks the parcel delivered. Check the lot against the manifest and say something before it closes.
After it closes the seller has been paid and the sale is complete. This is the one part that needs you: open the parcel as soon as it is delivered, because the window is already running.
Confirming early, when everything is right, releases the seller’s money immediately. It costs you nothing and it is a kindness to somebody who has been waiting.