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How TCG Bolt works, written to be read before you need it. If the answer is not here, support@tcgbolt.com reaches a person.

How it worksBuying and selling a whole collection, start to finish.Fees and payoutsWhat a sale costs, what you keep, and when the money arrives.The manifest guaranteeWhat the list of cards promises, and what happens when it is wrong.Buyer protectionWhat you are covered for, in plain English.Photographing a collectionWhat we check for, and the five things that send a listing back.Disputes and returnsRaising one, how it is decided, and getting your money back.Contact usHow to reach a person, and what to expect.

The short version

Collections are sold whole, as one lot. You buy all of it or you make an offer on all of it — there is no picking cards out.

Your money goes into the seller’s account and is locked there from the moment you pay until you have had the collection in your hands and had time to check it against the manifest. They cannot take it out before then. The seller is paid after that.

All sales are final, and the collection has to be what the listing said it was. Those two together are the whole deal. See buyer protection for where the line falls.

Those two paragraphs are the plain-English version. The documents that govern them are the Buyer Protection Policy and the Terms of Service, and where this page and those differ, those govern.

Where we deliver

We are opening state by state while a regulatory review finishes, and deliver to 26 states today. See where we deliver for the list and what it means if yours is not on it yet.